Engaging with our stakeholders

Section 172 Companies Act 2006

A director of a company must act in the way they consider, in good faith, would most likely promote the success of the company for the benefit of its members as a whole, taking into account the factors as listed in section 172 of the Companies Act 2006.

Engagement with our shareholders and wider stakeholder groups plays a vital role throughout the business. By understanding our stakeholders, we can factor into boardroom discussions the potential impact of our decisions on each stakeholder group and consider their needs and concerns.

The directors consider that the following groups are the Company’s key stakeholders. The directors seek to understand the respective interests of such stakeholder groups so that these may be properly considered in decisions. The directors do this through various methods, including: direct engagement by board members; receiving reports and updates from members of management who engage with such groups; and coverage in our board papers of relevant stakeholder interests with regard to proposed courses of action. Each stakeholder group requires a tailored engagement approach to foster effective and mutually beneficial relationships.


Their interests

How we engage

Our people

  • Health and safety and working conditions 
  • Training, development and prospects
  • Fair pay and benefits
  • Regular training sessions
  • Intranet, all-staff emails and newsletters
  • Workforce posters and communications
  • Whistleblowing services
  • Annual Employee engagement survey reported to executive board
  • Board receives reports on a range of people matters
  • Board provides regular business updates which are shared widely
  • Leadership walks

Our customers

  • Safety
  • Service and product performance 
  • Range of solutions
  • Efficiency
  • Initial meetings and negotiations
  • KPIs and feedback
  • Customer complaints
  • Contact centre
  • Marketing and communications
  • Executive director approval on significant contracts
  • Executive director engagement with senior executives of major customers
  • Board updates on trading and customer initiatives 
  • Customer interests considered in key executive decisions

Our suppliers

  • Performance
  • Quality
  • Capability
  • Payment terms
  • Fair trading
  • Anti-bribery and corruption
  • Anti-slavery
  • Long term partnerships
  • Terms and conditions
  • Initial meeting and negotiations
  • Senior management engagement
  • Corporate responsibility reporting 
  • Board approval on significant orders

Our investors

  • Comprehensive view of financial performance of the business
  • Comprehensive and reliable future plans 
  • Environmental, social and governance factors
  • Regular meetings
  • Annual report
  • Corporate website
  • ESG reporting
  • Off site days

Regulatory bodies

  • Health and safety 
  • Compliance with regulators
  • Worker pay and conditions 
  • Consumer protections
  • Direct engagement with regulators 
  • Regular reports from business on range of regulatory and issues to executive board